How to Build a Speech Recognition Application, A Style Guide for Telephony Dialogues, Second Edition, 2001 by Bruce Balentine and David P. Morgan. Published by EIG. Watch for the Third Edition, coming soon.
Seminars and Workshops
Bruce Balentine presents workshops on various subjects:
Improving the Effectiveness of Speech and IVR. This workshop series provides the knowledge and tools needed to plan, design and implement effective touch-tone and speech recognition enabled customer self-service systems.
Speech Applications: Planning, Voice User Interface Design, and Tuning. Learn how to plan, design, implement and maintain a successful speech application