Other Books

How to Build a Speech Recognition Application, A Style Guide for Telephony Dialogues, Second Edition, 2001 by Bruce Balentine and David P. Morgan. Published by EIG. Watch for the Third Edition, coming soon.

How to Build a Speech Recognition Application

Seminars and Workshops

Bruce Balentine presents workshops on various subjects:

Improving the Effectiveness of Speech and IVR. This workshop series provides the knowledge and tools needed to plan, design and implement effective touch-tone and speech recognition enabled customer self-service systems.

Speech Applications: Planning, Voice User Interface Design, and Tuning. Learn how to plan, design, implement and maintain a successful speech application

Contact Information

Enterprise Integration Group, Inc.
3767 Crow Canyon Road
San Ramon, California 94582